Privacy Policy
Last Updated:
Your Privacy Matters: At Owly Finance, we are committed to protecting your personal information and respecting your privacy rights in accordance with the Australian Privacy Act 1988 and Australian Privacy Principles (APPs).
1 Introduction
This Privacy Policy explains how Owly Finance Pty Ltd (ACN: 682 114 996) ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you use our website, mobile application, and services (collectively, the "Services").
By using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
2 Information We Collect
2.1 Personal Information
We collect the following types of personal information:
- Contact Details: Name, email address, phone number, residential address
- Identification: Date of birth, driver's license details, passport number, Medicare number
- Financial Information: Income, employment details, assets, liabilities, expenses, bank statements
- Loan Information: Loan amount, purpose, property details, credit history
- Documents: ID documents, payslips, tax returns, bank statements
2.2 Automatically Collected Information
- IP address and device information
- Browser type and version
- Operating system
- Referring URLs and pages visited
- Date and time of visits
- Cookies and similar tracking technologies
2.3 Third-Party Information
We may collect information from third-party sources, including:
- Credit reporting agencies (with your consent)
- Financial data aggregators (e.g., Basiq) when you connect your bank accounts
- Property valuation services
- Publicly available sources
3 How We Use Your Information
We use your personal information for the following purposes:
Primary Purposes:
- ✓ Process your loan applications
- ✓ Match you with suitable brokers
- ✓ Facilitate broker-consumer communication
- ✓ Provide customer support
- ✓ Verify your identity
Secondary Purposes:
- ✓ Improve our Services
- ✓ Conduct analytics and research
- ✓ Send service updates
- ✓ Prevent fraud and abuse
- ✓ Comply with legal obligations
4 How We Share Your Information
Important: We will never sell your personal information to third parties. We only share your information as described below and with your consent.
We share your information with:
Licensed Mortgage Brokers
When you submit an application, we share your information with up to 3 matched brokers who can assist with your loan needs.
Lenders & Financial Institutions
Your broker may share your information with lenders to obtain loan quotes and process applications.
Service Providers
We use third-party service providers for hosting, analytics, email delivery, SMS, payment processing, and customer support.
Legal & Regulatory Authorities
When required by law, court order, or to protect our rights and prevent fraud.
5 Data Security
We implement industry-standard security measures to protect your personal information:
SSL Encryption
256-bit encryption for all data transmission
Secure Storage
Encrypted databases with access controls
Regular Audits
Security assessments and penetration testing
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6 Your Privacy Rights
Under the Australian Privacy Act, you have the right to:
✓ Access
Request a copy of your personal information
✓ Correction
Request correction of inaccurate information
✓ Deletion
Request deletion of your information (subject to legal requirements)
✓ Opt-Out
Unsubscribe from marketing communications
✓ Complaint
Lodge a privacy complaint
✓ Withdraw Consent
Withdraw consent for data processing
To exercise your rights, please contact our Privacy Officer at info@owly.com.au.
7 Cookies & Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze how you use our Services
- Improve user experience
- Deliver targeted advertising (with consent)
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Services.
8 Data Retention
We retain your personal information for as long as necessary to:
- Provide our Services
- Comply with legal and regulatory requirements (typically 7 years for financial records)
- Resolve disputes and enforce agreements
After the retention period, we will securely delete or de-identify your information.
9 Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10 International Data Transfers
Your information may be transferred to and stored on servers located outside Australia. We use service providers in the United States and other countries that may have different privacy laws than Australia.
We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
11 Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically.
12 Contact Us & Complaints
If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices:
Privacy Officer
Owly Finance Pty Ltd
📧 Email: info@owly.com.au
📞 Phone: 1300 311 547
📍 Address: Level 10, 123 George Street, Sydney NSW 2000, Australia
How We Handle Complaints:
- We will acknowledge your complaint within 5 business days
- We will investigate and respond within 30 days
- If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC)
Office of the Australian Information Commissioner (OAIC)
📧 Email: enquiries@oaic.gov.au
📞 Phone: 1300 363 992
🌐 Website: www.oaic.gov.au
© Owly Finance Pty Ltd. All rights reserved.